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If you are a student currently enrolled in a program or you are a former student, potential student, faculty or any other interested party and you have a concern about a CAAHEP accredited program, please read our Complaint Policy. If after reading the policy, you wish to file a complaint please click here.
All complaints must be written and signed upon submission. Complaints filed during the COVID-19 pandemic: Due to COVID-19, many programs and institutions are temporarily closed. If you are considering submitting a complaint about a program, please make sure you review the guidelines below: 1. Have you made reasonable efforts to resolve your complaint directly with the program and institution? Every program should have a student grievance policy that should be followed before any complaints are submitted. 2. CAAHEP cannot intervene in matters of admission or dismissal, or act as a court of appeals. We review the program to see if it is in compliance with the standards and guidelines, and can investigate only if it is determined that a standard may have been violated. 3. Please realize if you are having issues getting in touch with an institution, CAAHEP will most likely as well, until institutions begin re-opening. 4. Please allow additional time for the processing of complaints. As you are aware, the current situation has led to school closures, so processing and investigating of complaint allegations may take longer.
CAAHEP and its CoAs follow due process procedures when written and signed complaints are received by the Commission or a CoA alleging that they or an accredited program are not following established Commission policies or accreditation Standards.
CAAHEP and its CoAs maintain indefinitely a record of all complaints received.